TICKET SALE TERMS & CONDITIONS AND RULES AND REGULATIONS– Nozstock Presents… Into The Valley

*updated 4 July 2021*

Nozstock Presents…Into The Valley takes places on 7th August 2021 and is being organised by Nozstock Limited. Please read these terms and conditions and rules and regulations carefully. All ticket holders, guests and visitors to Into The Valley (including traders, performers and staff) must observe these terms and rules during their stay at Nozstock Presents…Into The Valley. If you breach these rules we may eject you from site. If you have any queries then please contact [email protected] before purchase. In buying your ticket you will be accepting these terms and conditions and rules and regulations.  Where we refer to ‘us’ or ‘we’ or ‘our’ in these terms and conditions ‘us’ or ‘we’ or ‘our’ means or refers to Nozstock Limited.

1. Nozstock Presents…Into The Valley is being organised by Nozstock Limited. Your contract will be with Nozstock Limited and no-one else. We do authorise The Ticket Sellers to deal with the sale of tickets on our behalf. If you buy a ticket from someone who is not authorised by Nozstock Limited then the ticket will not be valid and it will not permit you entry into the event.

2. You are buying tickets for Nozstock Presents…Into The Valley and not a particular artist or attraction – these are subject to change, even at the last minute. We hope that all the artists and attractions that we publicise will perform but we cannot guarantee this so we will not refund any tickets in such circumstances.

3. To gain access to Into The Valley you will need to produce a valid ‘e-ticket’ If you arrive with a defaced or incomplete ticket then we will not permit entry. You will also need to bring valid ID. For details of acceptable ID types please see our website FAQs. A ticket is not valid without accompanying ID.
4. Children are welcome at Into The Valley. However, you must ensure that you obtain tickets for all those who will be attending, including your kids. ‘Child Tickets’ are available free of charge for those who will be under 13 on 07th August 2021. If your kids will be attending with a free ticket they will need to bring age ID with them that confirms their entitlement to the ticket they have– if they do not then you will need to pay the difference between their reduced price ticket and the adult ticket price.
5. Children under the age of 17 must be accompanied at all times by a ticket holding adult (21+) who must accept responsibility for their safety for the duration of Into The Valley. We will allow one adult to be responsible for the safety of up to four children but no more. We will check all of this on entrance to the site and children under the age of 17 will not be permitted to enter Into The Valley unless we are satisfied that they have someone looking after them. This is for their safety and security so please ensure that you can comply with these age restrictions before you buy as we will not offer refunds. Please note that some acts at Into The Valley will be unsuitable for children.

6. Your ticket(s) will allow you to gain entry to the site and to park and camp in our camping fields. Your ticket will not permit you to use or gain access to our live-in vehicle/campervan areas. Live-in vehicle tickets must be purchased in advance and will not be available on arrival. There is strictly no re-entry for vehicles.

7. For safety reasons we do not allow sleeping in the car parking area. You cannot bring a vehicle into the main festival site.
8. In addition to the price of the ticket to Nozstock Presents…Into The Valley you may have to pay a booking fee and there are additional fees if you pay by credit or debit card.
9. All tickets bought for Into The Valley from our website will be personalised ‘e-tickets’, purchased via the Ticketsellers platform. Your tickets will be sent by email to the address that you give us when you buy your tickets.  We will ask you who the e-tickets are for – once you have told us who the e-ticket is for then only that person can use that e-ticket. We recommend that you retain your confirmation email when purchasing online as proof of purchase.
10. Your ticket is only valid if it is bought directly from Nozstock Limited via our website. If you buy your ticket from anyone else then your ticket will not be valid and you will be refused entry to Nozstock Presents…Into The Valley
11. Unless we have to cancel Nozstock Presents…Into The Valley we will not refund any tickets so please make sure you can come before you buy. If we do have to cancel Into The Valley then our liability to you will be limited to the face value of your ticket. Booking and credit/debit card charges are not refundable under any circumstances – even if we have to cancel Nozstock Presents…Into The Valley.
12. In buying a ticket you confirm that you have read and understood our rules and regulations and agree to observe them throughout your stay on site. If you breach any of our rules and regulations then we may eject you without providing you with a refund..
13. We reserve the right to refuse admission to any ticket holder. If we refuse admission and you have not breached these terms and conditions or any of our rules and regulations then we will provide you with a refund.
14. Those with special access requirements must appraise themselves of our access and disabilities policies and rules and follow those requests. Further info via [email protected]
15. You must not use your ticket as part of any marketing, media or sales promotion, whether commercial or non commercial, without our prior written consent.
16. Attending any event carries risks.  Admission to Nozstock Presents…Into The Valley is at your own risk. If you are looking after children under the age of 17 then you assume responsibility for their safety and well-being. Neither we, nor the Premises Licence Holder will be liable for any theft, loss or damage to property (including motor vehicles) unless such theft, loss or damage to property has been caused by our negligence – liability for theft, loss or damage to property caused by your own negligence or by the acts or omissions of traders, patrons or any other third parties is excluded. Neither we, nor the Premises License Holder will be liable for any personal injury unless your injury has been caused by our negligence – liability for personal injury caused by your own negligence or by the acts or omissions of traders, patrons, or any other third parties is excluded.

17. You should not attend the Event if you have tested positive for COVID-19, are showing any symptoms of COVID-19 within 14 days of the event or you are in a bubble with someone who has symptoms. You should not attend the event if you have been told to self-isolate or if your attendance would breach any COVID-19 regulations. If we believe you have not followed guidance or are displaying symptoms of COVID-19 you may be refused entry.
18. If you cannot attend the event due to COVID-19 (i.e you are self isolating) you must apply for a refund within one month of the event for the face value of the ticket only. Supporting evidence such as confirmation of messages from Track and Trace may be required.

19. Any new site rules introduced as a response to COVID-19 will be compulsory for all attendees. These may change before or during the event and will be communicated via newsletter, on site messaging or text. You must ascertain what is required by you to meet any safety measures and comply with all said measures. Failure to do so may lead to eviction from site without refund.
20. All attendees must provide either proof of double jab or proof of a negative lateral flow test taken within 24 hours of the event in order to gain admission. Attendees should show the text / email from NHS confirming negative status to wristband exchange on arrival.
21. You are attending this event at your own risk. We will take reasonable measures to promote health and safety but we cannot be responsible for the behaviour of all attendees. You accept we are not responsible should you contract COVID-19 as a result of attending Into The Valley. If you contract COVID within 14 days of this event you must inform us.
22. We will adhere to required government guidance to allow this event to go ahead. This may include testing for attendees prior to the event or gathering track and trace data. Attendees will be informed via newsletter after July 19^th on what these measures might be and how to comply. By purchasing a ticket you agree to adhere to these measures
23. On entry you will be issued with a wristband – this is your proof that you have been permitted entry. The wristband remains the property of Nozstock Limited until the end of Into The Valley. You must not tamper with the wristband or allow it to be tampered with. If the wristband has been tampered with or you are found to be not wearing a wristband then you will be removed from the site. Your wristband is your responsibility.
24. Nozstock 2021 is a licensed and child-friendly event. The law applies at Nozstock The Hidden Valley as it does everywhere else. For your welfare and safety illegal substances will not be tolerated on-site, this includes nitrous oxide gas. Those caught in possession of, or dealing in illegal substances will be processed in accordance with the law.
25. We do not permit any of the following items anywhere on site: drones, portable laser equipment and pens, unauthorised professional film or video equipment, professional audio recording equipment, air horns, spray cans, Chinese lanterns, animals, or anything that we consider could be used as a weapon. It is an offence to be in possession of pyrotechnics such as fireworks and flares and anyone found with these items will be dealt with in accordance with the law.
26. We allow each adult ticket holder to bring a reasonable amount of alcohol for their own consumption onto the campsite. What we consider reasonable will be at our absolute discretion. Your alcohol must be kept in the camping areas and will not be permitted to be brought into the performance arena –our bar sells a range of drinks at pub prices.
27. Only small bags (handbag or backpack size) are allowed into the arena.
28. For security reasons we do not allow glass anywhere on site – even in the camping areas.
29. It is a condition of entry that you agree to be searched when you enter the site and whenever you enter the performance arena. If you are found to be carrying prohibited items then we may confiscate them or we may eject you from the site.
30. We reserve the right to search you at any time if we suspect you of carrying any prohibited items, or if we suspect you of carrying out illegal activities. If you refuse to be searched then we may eject you from the site.
31. We will not tolerate any violent or abusive behaviour towards our staff or other festival goers – you will be immediately ejected. Please co-operate with our staff – they are there for your safety and security.
32. In the legitimate interests of the event, you will be photographed, filmed or sound recorded for TV, Video, DVD, Webcast or other marketing or public broadcast as part of the audience or by security CCTV.
33. If you are lucky enough to look under the age of 25 then you will be asked to prove that you are 18+ when purchasing alcohol or tobacco or when gaining entry to age-restricted venues on the site. We only accept recognised original photo ID such as a passport, drivers license, etc.
34. We do not permit any trading or flyering on site without our prior written consent.
35. Official merchandise will be available on site. Please do not buy from unlawful street traders.
36. Please use the litter bins and recycling points provided.
37. No campfires or other fire sources are allowed anywhere on site. No generators or sound systems are permitted unless we have agreed this in writing with you prior to arrival. You will be asked to provide proof of this permission and this will be validated on site by the personnel stated in your letter.
38. There will be plenty of clean toilets – please use them and not the hedges. Consider your environment.
39. Remember – smoking is not permitted in any enclosed public spaces or buildings. A festival is no different.
40. Have fun but please act responsibly – consider your own safety and that of other guests.
41. You must observe any reasonable instructions given to you by our staff.
42. Only small bags (such as handbags or backpacks) are allowed into the arenas.
43. Nozstock Presents..Into The Valley reserves the right to add to or amend these Terms and conditions and rules and regulations from time to time. Amendments will take effect when posted on the website www.nozstock.com. Please check the T&Cs / Rules and Regs section regularly for changes and to ensure you have up to date information as you are bound by these terms and conditions. If you purchase a ticket after any amendment to these Terms, you agree to be bound by the updated version of these Terms.

WARNING: EXCESSIVE EXPOSURE TO LOUD MUSIC MAY CAUSE DAMAGE TO YOUR HEARING